Refund policy

Limited Edition Collection

Our limited edition and one-of-a-kind pieces are very special and produced in small quantities. Because of this, these items are final sale and cannot be returned. This ensures each piece remains unique and intact. We encourage you to review your order carefully before purchasing from this collection.

Print Arts

Prints and standard artworks can be returned within 14 days of receiving your order. Items must be unused, in perfect condition, and in their original packaging. Once we receive and inspect your return, we will process your refund promptly.

Damages and Issues

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 3 days at dounia@peepandpopstudio.com with photos so we can evaluate and make it right.

Return Process for Damaged/Faulty Items

If your return is accepted due to damage or defect, we will provide a prepaid return shipping label and instructions on where to send your package. Items returned without prior approval will not be accepted.

Non-Returnable Items

Custom, personalized, limited editions or sale items cannot be returned.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item approved for return, please return it first and then place a new order separately.

European Union Customers

If your order ships to the EU, you have a 14-day cooling-off period from receipt, during which you may return the item for any reason. The item must be unused, with tags and original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you if the refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Please allow extra time for your bank or credit card provider to process the refund.

If you have not received your refund after 15 business days of approval, please contact us at dounia@peepandpopstudio.com.